Frequently Asked Questions on Legal & Your Rights
Yes. Go to your account settings and select 'Permanent Closure'. We verify your identity, then delete your profile data within 5 business days. Game records are retained for 3 years where local law requires; after that, they're permanently removed. Funds still in your wallet are returned to your registered payment method.
Use the password reset link on the login page; we email you a secure reset code. If you suspect unauthorised access, contact live chat immediately. We freeze your account, review recent activity, and help you regain access. Check that your email address and phone number are current in your settings.
Only you and paito taiwang's security team. Your transaction details are encrypted in our database and never shared with marketers, advertisers, or affiliates. We may share anonymised data with payment networks for fraud prevention, but your name and account details stay private.
Yes, most details can be updated in your account settings. Name and date of birth updates require identity verification via support to comply with local money-laundering rules. Email us a clear copy of your ID, and we verify it within 2 business days.
Log into your account settings and update your payment details to DANA, OVO, GoPay, QRIS, or your new bank account. Your next withdrawal processes to the new method. If you used a payment method you no longer control, contact support with proof of ownership of the new account.
We store your full deposit, withdrawal, and game activity history for as long as your account is active. After permanent closure, records are kept for 3 years for regulatory and dispute resolution purposes, then securely erased.
Yes. In your account settings, select 'Download My Data' and choose the date range. We generate a file with all bets placed, game results, payouts, and deposits. Download it directly or request it via email from support; we send it within 1 business day.
