Common Questions About Our Terms
If you violate terms — such as creating multiple accounts, using another person's payment method, or playing from a restricted region — we may suspend or close your account. You'll lose access to your balance, and we'll notify you in writing. Repeated breaches can result in permanent blacklisting.
Yes. Head to account settings, select 'Close Account', and confirm. We'll process closure within one business day. Any remaining balance will be returned to your original deposit method — DANA, OVO, GoPay, QRIS or bank account — within 3-5 business days.
These terms apply where local law permits. Access and feature availability depend on local law and your location. If you have questions about whether the platform is available in your region, contact support and we'll confirm eligibility.
We update terms when regulations change or we launch new features. We notify all users via email at least 30 days before changes take effect. If you don't agree, you can close your account before the new terms go live.
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click the link, set a new password, and log back in. If you don't receive the email, check spam or contact support.
No. Accounts are personal and non-transferable. Each person must create and own their own account. If we detect account sharing or transfers, we'll close both accounts and may forfeit balances per our terms.
Payment data from DANA, OVO, GoPay and QRIS deposits is never stored — only your transaction reference and final balance. We use industry-standard encryption and comply with local payment regulations. Your payment method stays protected and confidential.
